Shipping & Returns
Shipping Policy
We aim to process and dispatch all orders within 3–5 business days. Once shipped, delivery times will vary based on destination and courier availability.
Domestic Shipping (South Africa)
Orders within South Africa typically arrive within 3–7 business days.
International Shipping
We offer worldwide shipping. Delivery times depend on the destination country and customs processing.
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United States of America: Orders shipped to the USA generally take 3 to 4 weeks to reach the client.
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Other International Destinations: Delivery may take 2–6 weeks depending on location and customs clearance.
Customs & Duties
International customers are responsible for any customs fees, import duties, or taxes charged by their country.
Tracking
A tracking number will be provided once your order has been dispatched.
Return & Exchange Policy
We want you to love your purchase. If there is any issue with your order, we’re here to help.
Returns
Due to the nature of our products, returns are accepted only for items that arrive damaged, defective, or incorrect. Requests must be submitted within 7 days of delivery with clear photos of the issue.
Exchanges
If your item arrives damaged or incorrect, we will gladly offer an exchange. Replacement items will be shipped once the issue has been verified.
For clients in the United States, exchange shipments may take 3 to 4 weeks to arrive.
Non‑Returnable Items
For hygiene and safety reasons, we cannot accept returns or exchanges on used products, opened items, or custom-made orders.
Refunds
Approved refunds will be processed to your original payment method. Please allow up to 7 business days for the refund to reflect, depending on your bank.
How to Request a Return or Exchange
Please contact us with your order number, photos of the issue, and a short description. Our team will guide you through the next steps.