At MôiNôi Perfumery, we believe privacy is part of good service. When you visit our website, make a booking, or purchase a product, you trust us with your personal information — and we take that responsibility seriously. This Privacy Policy explains what we collect, why we collect it, and how we protect it.

 

1. What Information We Collect

We collect only what we need to provide our services smoothly and professionally:

Personal & Contact Details

• Name and surname

• Email address

• Phone number

Service & Order Information

• Booking details (dates, preferences, garment notes, event details)

• Product orders and delivery information

Payment Information

• Processed securely through trusted third‑party providers (e.g., Yoco, PayPal).

• We do not store your card details on our website.

Technical Information

• IP address

• Browser type

• Device information

• Basic analytics and cookie data to help us improve your experience

 

 

2. How We Use Your Information

We use your information to:

• Process bookings, orders, and payments

• Communicate with you about your service or purchase

• Provide customer support

• Improve our website and offerings

• Meet legal and regulatory requirements

We do not sell your information. Ever.

 

 

3. Legal Basis for Processing

We process your information based on:

• Your consent

• Fulfilling a contract (e.g., completing your booking or order)

• Legitimate interests (e.g., improving our services)

• Legal obligations

 

 

4. Sharing Your Information

We only share your information with:

• Payment processors

• Service providers who help us run the website, analytics, or customer support

• Couriers when delivering products

• Legal authorities if required by law

All partners are required to handle your data responsibly.

 

 

5. Data Storage & Security

We use secure systems, encryption, and access controls to protect your information.
Your data is kept only for as long as necessary for the purposes listed above.

 

 

6. Your Rights

Under POPIA and general privacy principles, you may:

• Request access to your personal information

• Ask us to correct or update your details

• Withdraw consent

• Request deletion of your information (where legally allowed)

• Lodge a complaint with the Information Regulator

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7. Cookies

Our website uses cookies to improve performance and user experience.
You can manage or disable cookies in your browser settings.

 

 

8. International Processing

Because we serve clients in South Africa and the USA, your data may be processed in either region.
We ensure appropriate safeguards are in place for cross‑border transfers.

 

 

9. Updates to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted here with a revised effective date.

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10. Contact Us

For privacy questions or requests, contact us at:
charmaynetempel@gmail.com
651 26th avenue

Villieria, Pretoria

 

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